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I’ve set things up to pull in JetEngine Custom Fields, for certain Post Types, however when I check an individual post, the word count is incorrect and the snippet doesn’t show the contents of the chosen content in the chosen field (Description).
It seems to be a bug, because if I edit the snippet, put a blank space in the Description field, then delete the space, the content suddenly shows up. But again, if I save, the content disappears again. This shows JetEngine is sending the data to RankMath, RankMath knows about and can see the correct content, but for whatever reason, RankMath seems to be falling short of getting it automatically and showing it in the snippet.
For completion, I thought I’d include how I’ve got to this point, as there doesn’t seem to be a full guide in one place –
First, I’ve enabled certain fields in the JetEngine Dashboard under SEO as described here:
https://crocoblock.com/knowledge-base/articles/jetengine-seo-plugins-compatibility-rank-math-seoSecondly, within RankMath under Titles & Meta / Post Types, I’ve added the same fields (as mentioned above) at the bottom of the desired Post Types, in the Custom Fields box (at the bottom of the page), as referenced here:
https://support.rankmath.com/ticket/what-to-put-in-the-custom-fields-boxFinally, in the Description field of the same Post Type, I’ve referenced one of the chosen fields using the scheme, as explained here:
https://rankmath.com/kb/crocoblock-integration/Is the second step needed…? I get the same issue with and without that part, so maybe it is unnecessary?
I’m attaching a video in the Sensitive Data, so you can see this quirk in action.
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Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
I can check that the description is being added to the page in the frontend:
So the issue is only with the preview in the snippet editor. Can you please follow this guide to troubleshoot the issue and figure out if it is a conflict or a visual bug: https://rankmath.com/kb/check-plugin-conflicts/
Let us know how that goes. Looking forward to helping you.
Hello,
Can you please provide the access to your WP Dashboard so we can check this further? Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
The following setting on your CPTs need to include also the support for the editor:
Hope this helps clarify your doubts.
Don’t hesitate to get in touch if you have any other questions.
The ticket ‘JetEngine’s Custom Fields are not being pulled into individual Posts’ is closed to new replies.