SEO Scores Bug After Update

#31326
  • Resolved Drew Thompson

    4 years, 8 months ago

    Rank Math free

    Please see below record of bug reported on Facebook.

    Hi Guys.
    After updating to the latest version of the plugin, all of my individual page SEO scores have dropped from the upper 80s to lower 50s.
    Surely this is a bug?
    Picture shows the incorrect information that I am now being shown by rank math.

    You responded with:

    Hi Drew Thompson, Thanks for getting in touch with us.
    We are so sorry about that.
    Were these all green before? YES
    Are you using a page builder theme or plugin? JEVELIN
    We might need to take a closer look at the settings. Please open a new ticket here and include your WP logins in the designated Sensitive Data section.
    https://support.rankmath.com
    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/…/temporary-login-without-password/
    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/
    We really look forward to helping you.

    Rank Math SEO plugin error

Viewing 3 replies - 1 through 3 (of 3 total)
  • Todd

    4 years, 8 months ago

    Rank Math free

    Hi Drew,

    Thanks for getting in touch with us.

    One of the 37 plugins active on your site is causing the problem.

    I checked with the Health Check plugin, the content analysis works fine when WP Baker Page Builder, Jevelin theme and Rank Math plugin are active.

    To determine that, can you please follow this troubleshooting guide?
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Do let us know how it goes.

    Drew Thompson

    4 years, 8 months ago

    Rank Math free

    Hi Guys, Problem SOLVED.
    Conflicting Plugin was STRONG TESTIMONIALS IMPORTER EXTENSION.
    THANK YOU !!!!!!!!!

    Todd

    4 years, 8 months ago

    Rank Math free

    Hi Drew,

    We are so glad to hear that the issue is resolved now.

    Please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    4 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘SEO Scores Bug After Update’ is closed to new replies.