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Hi support team,
I connected ecotravia.de successfully to Rank Math:
https://1drv.ms/u/s!AsST8uFsPlB6t8oiPxMCijGgW0k_8Q?e=Jp0N04
https://1drv.ms/u/s!AsST8uFsPlB6t8onKOB2-63FyVxTxg?e=uxV5eHNevertheless the automatic updates doesn’t work:
https://1drv.ms/u/s!AsST8uFsPlB6t8ohe_DugfFWDvunVw?e=Dxq2fPDo you have any idea how to solve this issue?
Best regards,
Oliver
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Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
It seems that you are using a PRO plugin. Please disconnect your website from your Rank Math account and go to your website to reconnect the account again.
Head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your paid Rank Math account again.
See if this fixes your issue.
Let us know how that goes. Looking forward to helping you.
Thanks for the fast answer.
I already did this 2x times, but it didn’t help.
Any other idea?
Hello,
Please head over to your WordPress Dashboard > Rank Math > Status & Tools > System Status tab, copy the system info of your website, and paste it here so we can further check the issue.
Looking forward to helping you with this one.
Here we go:
### rank-math ### version: 1.0.78 pro_version: 3.0.1 database_version: 1 plugin_plan: Free active_modules: link-counter, analytics, seo-analysis, sitemap, rich-snippet, local-seo, 404-monitor, content-ai, image-seo, instant-indexing refresh_token: Token vorhanden permissions: AdSense: Nicht vergegeben Analytics: Vergeben Search Console: Vergeben rank_math_404_logs: 32 kB rank_math_redirections: Nicht gefunden rank_math_redirections_cache: Nicht gefunden rank_math_internal_links: 80 kB rank_math_internal_meta: 16 kB rank_math_analytics_gsc: 80 kB rank_math_analytics_objects: 32 kB rank_math_analytics_ga: Nicht gefunden rank_math_analytics_adsense: Nicht gefunden rank_math_analytics_keyword_manager: 16 kB ### wp-core ### version: 5.8.2 site_language: de_DE user_language: de_DE timezone: Europe/Berlin permalink: /%postname%/ https_status: true multisite: false user_registration: 0 blog_public: 1 default_comment_status: open environment_type: production user_count: 2 dotorg_communication: true ### wp-dropins (1) ### advanced-cache.php: true ### wp-active-theme ### name: Divi (Divi) version: 4.14.4 author: Elegant Themes author_website: http://www.elegantthemes.com parent_theme: none theme_features: core-block-patterns, widgets-block-editor, custom-background, automatic-feed-links, post-thumbnails, menus, title-tag, post-formats, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, editor-style, widgets theme_path: /hp/cy/aa/ec/www/prod/wp-content/themes/Divi auto_update: Deaktiviert ### wp-plugins-active (17) ### Complianz | GDPR/CCPA Cookie Consent: version: 5.5.3, author: Really Simple Plugins, Automatische Aktualisierungen aktiviert Divi Image Hover: version: 2.0.2, author: Divizoom, Automatische Aktualisierungen deaktiviert Divi Supreme Pro: version: 4.7.47, author: Divi Supreme, Automatische Aktualisierungen deaktiviert EcoTravia: version: 0.5, author: Oliver Heinrich, Automatische Aktualisierungen deaktiviert Email Encoder - Protect Email Addresses: version: 2.1.2, author: Ironikus, Automatische Aktualisierungen aktiviert EWWW Image Optimizer: version: 6.3.0, author: Exactly WWW, Automatische Aktualisierungen aktiviert Maintenance: version: 4.03, author: WebFactory Ltd, Automatische Aktualisierungen aktiviert MainWP Child: version: 4.1.8, author: MainWP, Automatische Aktualisierungen aktiviert OMGF: version: 4.5.12, author: Daan from FFW.Press, Automatische Aktualisierungen aktiviert Pods - Custom Content Types and Fields: version: 2.8.8.1, author: Pods Framework Team, Automatische Aktualisierungen aktiviert Rank Math SEO: version: 1.0.78, author: Rank Math, Automatische Aktualisierungen aktiviert Rank Math SEO PRO: version: 3.0.1, author: Rank Math (latest version: 3.0.2), Automatische Aktualisierungen deaktiviert Salt Shaker: version: 1.2.9, author: Nagdy, Automatische Aktualisierungen aktiviert Supreme Modules Lite - Divi Theme, Extra Theme and Divi Builder: version: 2.4.1, author: Supreme Modules, Automatische Aktualisierungen aktiviert wpDataTables: version: 3.6, author: TMS-Plugins, Automatische Aktualisierungen aktiviert WP Rocket: version: 3.10.5.1, author: WP Media, Automatische Aktualisierungen deaktiviert Yoast Duplicate Post: version: 4.3, author: Enrico Battocchi & Team Yoast, Automatische Aktualisierungen aktiviert ### wp-server ### server_architecture: Linux 4.15.0-159-generic x86_64 httpd_software: Apache php_version: 7.4.26 64bit php_sapi: cgi-fcgi max_input_variables: 1000 time_limit: 1024 memory_limit: 1024M max_input_time: -1 upload_max_filesize: 2G php_post_max_size: 2G curl_version: 7.58.0 OpenSSL/1.1.1 suhosin: false imagick_availability: true pretty_permalinks: true htaccess_extra_rules: true ### wp-database ### extension: mysqli server_version: 5.7.36-0ubuntu0.18.04.1 client_version: mysqlnd 7.4.26 ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /hp/cy/aa/ec/www/prod/wp-content WP_PLUGIN_DIR: /hp/cy/aa/ec/www/prod/wp-content/plugins WP_MEMORY_LIMIT: 40M WP_MAX_MEMORY_LIMIT: 1024M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: true CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_LOCAL_DEV: undefined DB_CHARSET: utf8 DB_COLLATE: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable mu-plugins: writableHello,
It seems that you are using a PRO version of the plugin and you are connecting it with Free Rank Math account.
Could you please share the email address you used for your Rank Math PRO account in the Sensitive Data section so we can confirm it and further help you with your issue?
You can disconnect and reconnect your account again and this time, please ensure that you are using your PRO account.
Looking forward to helping you.
Yes, it looks that the account was linked the wrong way (I already opened a ticket for this in the past). I bought the account accidentally with o*********@g********
Can you link the account to i***@e***********, please?
Currently it’s linked to o*********@e***********Hello,
I have forwarded this ticket to our accounts department to further check your account. You should hear from them shortly.
Looking forward to helping you.
Hello,
None of the email addresses you provided have an active subscription on them.
Could you please search and forward us a receipt from FastSpring with the information about the purchase such as the order number?
Looking forward to hearing back from you.
Hello Miguel,
please search for my partner Raphael Trittner.
For billing purposes we ordered the license with his e-mail i***@r***************.Please have a look this screenshot:
https://1drv.ms/u/s!AsST8uFsPlB6t8op9dQku8buu0F-Qw?e=2N6D37I hope this helps.
Best regards,
OliverHello,
We have found the subscription under the email address we shared in the sensitive data section.
Do you want us to merge the accounts from all email addresses you mentioned here under a single email? If so, which email address would you like to keep using?
Looking forward to hearing back from you.
yes, that’s also my email address. I use it for my travel blog empfehlbar.de
Is it possible to keep my free account with o*********@e************ and merge the Pro account to i***@e***********, please?
Thanks a lot!
OliverHello,
Thank you for your patience.
We have merged your accounts under the chosen email address. If you would like to have a Free account under the email address where the PRO was you can sign up with that email on our website again.
Please check on your end if everything is working as expected.
We really look forward to helping you.
Great, now it works!
Thanks a lot for the fast assistance!Merry Christmas!
OliverHello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Merry Christmas!
The ticket ‘Automatic updates doesn’t work’ is closed to new replies.