No pro version in dashboard

#312183
Viewing 5 replies - 1 through 5 (of 5 total)
  • Jeremy

    3 years, 12 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    It seems that you have created this ticket in a Free account. Could you please share the email address you used for your PRO subscription so we could confirm it from our end?

    Back to the issue, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your paid Rank Math account again.
    disconnect account
    connect account

    Let us know if that fixes the issue.

    Looking forward to helping you with this one.

    Elmes Mohssin

    3 years, 12 months ago

    Rank Math free

    this is my email. I don’t have a subscription registered in my dashboard!!
    m*************@g********

    Jeremy

    3 years, 12 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    It seems like you purchased the plan with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    You can add a screenshot link using this tool in the sensitive data section
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Looking forward to helping you.

    Thank you.

    Elmes Mohssin

    3 years, 11 months ago

    Rank Math free

    Sorry, I lost a receipt, check this email m*************@g******** or i***@p**************

    Anas

    3 years, 11 months ago

    Rank Math business

    Hello,

    The PRO subscription is under m*************@g******** email address.

    You can log in to your PRO account with this email.

    You can check the subscription details here:
    https://rankmath.com/my-account/subscriptions/

    Please have a look at this easy to follow guide to properly install and setup Rank Math PRO: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    I hope this helps. Looking forward to helping you.

    RankBot

    3 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘No pro version in dashboard’ is closed to new replies.