Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
It looks like there is a critical error on the page. Could you please let us know the error that is reported on your admin email from WordPress?
Looking forward to helping you. Thank you.
​​​​​​​
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for the reply.
I have submitted this problem to our dev team for closer investigation and we will be getting back to you in a short while to discuss this further.
We appreciate your patience. Thank you.
Hi Vlad,
I do not see the issue when your theme, WooCommerce, WooCommerce related addons, and Rank Math plugin is enabled.
There has to be something else causing this conflict and I would check but there are just too many plugins to test.
To determine that, can you please follow this troubleshooting guide?
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
I have already installed the Health Check plugin for you. I have shared a screencast in the sensitive data section as well that you can to see Rank Math is working perfectly fine.
Let us know how it goes.
Hello,
Upon checking all checking modules activating one by one i found out that 2 modules impact the design of website.
Redux Framework which is the module that handle theme options. After the activation the colum from right disapear. If i deactivate RankMath everything gets back to normal. See images on links below.
https://ibb.co/QXqjv9m
https://ibb.co/sgNhqVG
Also upon activation of WooCommerce Product Feed by https://webappick.com/ it brakes entierly the design. If i deactivate your plugin or there plugin everything gets back to normal.
Please see below printscreen with other issues regarding your plugin
https://ibb.co/VjknHhj
Hi Vlad,
We are extremely sorry about this and for the late response. Your reply was stuck in spam due to the use of links in your reply.
It seems like you already changed the login link. Can’t blame you.
Please let us know if you still need help with this.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
