button not working

#311414
  • Resolved remjewel
    Rank Math free

    Hello, for the account user “remjewel” i open the page that i want to modify with keywords, but now the button of Rank Math doesn’t work. I’m using Divi builder and before it used to work. I’m using Chrome, I’ve tried from Firefox as well but it doesn’t work.
    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    Can you please share some screenshots of the issue so we can check and assist your further? You can use a tool like https://imgbb.com/ to share the screenshots.

    We really look forward to helping you.

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please dit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Thank you, it was notification X

    Azib Yaqoob
    Rank Math business

    Hello,

    Glad that your issue has been resolved.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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