-
my website has 3 main categories 1, 2 and 3.
under the category 1 are the sub-categories 1.1, 1.2, 1.3, 1.4 and 1.5 (similar under categories 2 and 3).
the sub-category 1.1 has the product range product33, product34, product35, product36, product37, product38 and product39 (similar under sub-categories 1.2, 1.3, 1.4 and 1.5).
if you click on the sub-category 1.1 all products 33-39 are displayed, and you can click on a product to lock detailled on it.
but in the course of time something happened;
if I now click on the category 1.1 the product 34 is directly showed, and not the whole product-range 33-39. all other categories function well as intented, but only the direction of this single link-branche 1.1 is broken or in other words leads direct to a single product.as remedy I tried without success a) to switch of all components of RankMath one after another, f.i. 401 monitor, redirection and the remaining ones and b) to deinstall and install again RankMath (the latter dooesn’t serve at all, because after reinstalling your plugin all data reappears in the same way as before).
=> what can I do to fix this problem??
I hope having explained the problem properly. please feel free to ask fur further information if needed.
thank you and best regards
Felix
-
Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
If the issue wasn’t resolved after disabling the redirection module but it was resolved after disabling Rank Math then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘unwanted redirection’ is closed to new replies.