Hello,
Thank you for contacting Rank Math today.
It seems that your PRO subscription is under the email address we shared in the sensitive data section.
Could you please try to access the website with that email address?
Looking forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Sorry for the confusion but since the invoices from the email we shared earlier don’t match with the one you shared.
We are going to send this ticket to the accounts team so they can track down this purchase and get the email address changed.
Thank you for your time and patience.
Hello Brands,
It seems like you purchased the plugin with the email address mentioned in the sensitive data section.
Would you want us to merge the accounts for you?
If so, please tell us the preferred email address and we will do the needful.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
