Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I can only find my paypal payment history, how about opening it for me first and then you guys can check the bill? Nothing to lose is there?
I remember I had a problem with the payment and it showed a storage error after the payment was completed. Then it went straight back to paypal and showed that the payment was successful. It may have something to do with this issue. Please check
Hello,
Looking at the screenshot it seems that the payment is still pending and that might be the reason why the transaction hasn’t gone through just yet.
If you would like us to take a look please share the email you use on your PayPal account so we can check from our side.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
There’s no payment made to our system under that email address so it seems that it’s still pending on PayPal.
Please check the transaction there and if you can’t approve it, please get in touch with PayPal about the situation.
Thank you.
FastSpring has frozen my money and the processing rights are with him. I can only wait for fastspring to process.
Or you can unfreeze my money and I can use my credit card. Instead of this stupid slowsping
paypal made me wait 5 days. Geez , tell fastspring to stop freezing my money and just take it away please?
Hello,
That’s a limitation not imposed by us but rather by PayPal in this case and it might be because of the compliance checks that need to be done both from PayPal and FastSpring on your account before proceeding with the payment.
Hope this helps clarify your doubts.
Don’t hesitate to get in touch if you have any other questions.
I submitted the ticket and they said they received the money. fastspring Haven’t you been contacted yet?
Hello,
If the payment went through you should have received an invoice from FastSpring.
Can you please search and forward that receipt so we can locate your account?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
