my rank math plugin is not displaying

#309041
  • Resolved Duncan

    2 years, 11 months ago

    Rank Math free

    Hi there My rank math plugin is not displaying next to global and elements.

    I have followed the process to check the site health and don’t believe these is any conflicts. https://rankmath.com/kb/check-plugin-conflicts/

    I have deleted all but relavent plugins so now only have 4 left too.

    I am using a custom theme and use the exact same custom theme on other websites where it displays no problem at all.

    I wondered if you could advise please?

    Thanks again

    Duncan

Viewing 7 replies - 1 through 7 (of 7 total)
  • Anas

    2 years, 11 months ago

    Rank Math business

    Hello,

    Thanks for contacting Rank Math, and sorry for any inconvenience caused.

    Could you please try accessing the website on your computer with an Incognito window from Chrome?

    If that doesn’t help, please clear the entire cache and cookies from your browser and try again.
    https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

    Please note that this would wipe out any active logged-in websites and you will need to login into all of them again.

    Let us know if that helps solve your issues.

    Looking forward to hearing back from you.

    Duncan

    2 years, 11 months ago

    Rank Math free

    Thanks for your message – I have just logged in using a completely different device I have never used before for this website so a clear cache and same issue.

    Anas

    2 years, 11 months ago

    Rank Math business

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Duncan

    2 years, 11 months ago

    Rank Math free

    Hiya – bizarrely it now seems to be displaying now thank you. On a seperate note I wondered if your plugin allows me to: connect with social media using the API’s provided by Facebook, Google +, Twitter, Pinterest?

    Thanks again

    Jaideep Asrani

    2 years, 11 months ago

    Hello,

    We are glad that your issue is resolved.

    We don’t have the option to connect to your social media sites using APIs. You will have to use some other plugin for that.

    Please don’t hesitate to get in touch in case you need any other assistance.

    Thanks.

    Duncan

    2 years, 11 months ago

    Rank Math free

    Okay no worries at all.
    Thanks again

    Princess

    2 years, 11 months ago

    Hello,

    You are always welcome. Don’t hesitate to get in touch if you have any other questions.

    We are here to help.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

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