Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
HI Jeremy, thank you for your reply. That sounds great! What email address shall I use for the temporary user account?
Thanks again.
Ben
Hello,
You can use s******@r*********** to create the login.
However, as you are using Divi, in the latest version of Divi, they have made some changes and the content analysis is not working properly.
Elegant Themes is already aware of this issue as many Rank Math users have already reported this to them. Since they have done the integration of Rank Math’s content analysis API in their theme, they will be able to modify and fix it.
They are already working on a fix and we hope that the issue will be resolved soon.
Hope this helps.
Thank you.
Hello,
This is indeed an issue with the new update coming from Divi. You may need to wait for their next update or for a solution. The developers from Elegant Themes are already aware of this issue as mentioned by my colleague.
We appreciate your time and patience for this one.
Thank you.
Thanks for your help! Awesome plugin by the way, it’s excellent
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
Hi, I was wondering if there has been any update on the DIVI update to fix this issue?
Hello,
I checked the recent update from Divi’s changelog and it seems they haven’t still added the fix. You may check it here: https://divinotes.com/divi-changelog/
Unfortunately, we don’t have control over the next update as they are the ones developing the fix.
You may contact the support folks from Elegant Themes and ask for any progress.
Please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
