Error when try to update

#30853
  • Resolved Md Sarwar

    4 years, 11 months ago

    Rank Math free

    Hi,

    I try to update the latest version of Rank Math. But, showing error “Update Failed: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.”

Viewing 1 replies (of 1 total)
  • Michael Davis

    4 years, 11 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    To fix this, you can login to your site via FTP and delete the seo-by-rankmath folder from your wp-content/plugins folder and then perform a fresh install of the Rank Math plugin via Plugins > Add new.

    PS: This should not cause any data loss.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    RankBot

    4 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Error when try to update’ is closed to new replies.