Focus Keyword Problem

Hello,

Thank you for contacting us and we regret the inconvenience caused.

Could you please confirm if you’re using a firewall? If yes, please whitelist this route and see if that fixes the issue: /wp-json/rankmath/v1/updateMeta

You can refer to this tutorial guide for more details:
https://rankmath.com/kb/meta-data-not-saving/#firewall

Please let us know how that goes.

Thank you.

Hello,

Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

Only the site admin would know and your users won’t be affected by this troubleshooting.

If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Please do take a complete backup of your website before sharing the information with us.

We really look forward to helping you.

Hello,

I logged into your website’s admin area and I was able to replicate the issue. The keyword is getting added but not being removed.

Could you please also share the FTP logins so that we can investigate the issue further?

Looking forward to helping you.

Thank you.

Hello,

I did some troubleshooting but the issue persists.

I’ve forwarded this to our dev team for further investigation.

We will get back to you shortly.

Looking forward to helping you.

Thank you.