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I have Rankmath installed on two different websites with two different themes. I’ve never had problems with link suggestions in the past but now it seems that none of the buttons to “copy url to clipboard” OR ” the button to insert link in content” nothing happens – the buttons are non functional.
I just confirmed that the latest update is installed (it’s unrelated to the update since it didn’t work before).
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Hi Chris,
Thanks for the reply.
How are you editing your posts? Is this through a certain page builder?
Would you mind sharing some access to one of the sites so that we can chase this down further?
You can edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi Chris,
Thanks for the follow up.
It looks like this problem is related to your theme.
The following JS error is reported on the page that is preventing the execution of the Rank Math scripts on the page:
Could you please ask your theme author to check this? We would be happy to work with their team to fix this.
Thank you.
The ticket ‘Link Suggestions’ is closed to new replies.