Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
I checked and it seems to be working fine on my end:
Could you please try accessing the website on your computer with an Incognito window from Chrome?
If that doesn’t help, please clear the entire cache and cookies from your browser and try again.
https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
Please note that this would wipe out any active logged-in websites and you will need to login into all of them again.
Let us know if that helps solve your issues.
Looking forward to hearing back from you.
Thanks for reply
I already cleared the entire cache and cookies from my Mozilla browser and the problem still persists…. Pls five closer look and check if any contradiction issue relating to DNS, other plugins or updates .. So we can fix the issue asap bcz I am unable to work on the website since yesterday.
Hello,
I tried to login into your website’s admin area but the login link is already expired.
Please extend the expiry of the login link so that we can investigate further.
Looking forward to helping you.
Thank you.
Hello,
I logged into your website’s admin area and tested in both Google Chrome as well as Firefox but I was unable to replicate the issue. You can have a look at the screencast in the sensitive data section of this ticket.
Please try checking this in an incognito/private window of your web browser and see if that helps. You can also test this using Google Chrome.
Also, I noticed in the screenshots (https://ibb.co/vhCnScm) which you’ve shared that the arrow is pointing downwards. When the arrow points downwards, the section gets collapsed. You can click on the arrow button again to expand the section.
Hope this helps.
Thank you.
If the problem still persists, then it might be related to an issue in my browser … So in this case, can we use Anydesk program to check the full issue closely.
Hello,
Sorry to disappoint you but as we’re a globally distributed team, screen sharing applications are out of the score of our support.
However, since we’re unable to replicate the issue from our end, please follow the suggestion mentioned in my previous reply and see if that helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
