Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
I tried logging in to your website but the login credentials are incorrect.
Please check and provide the correct login details so we can check further.
Also, can you please share the error log with us?
Having an error log will help us determine what is causing the critical error on your website.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
Please add the FTP logins in the sensitive data section in the following format:
Host:
Username:
Password:
Port:
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I tried to login into your website’s admin area but the “IP2Location Country Blocker” is blocking the access.
If you’ve enabled geo-blocking, then please exclude India, Portugal, and the Philippines, so that we can investigate further.
With that being said, the error logs point towards your theme “Whitedot”. It seems like the conflict is caused by the theme.
Please follow this tutorial guide and keep only Rank Math and your GeoDirectory plugin active along with a default WordPress theme and see if the issue gets fixed: https://rankmath.com/kb/check-plugin-conflicts/
Let us know how that goes.
Thank you.
You are correct, the conflict is coming from Whitedot with Geodirectory and RankMath activated. Both plugins coexist with WordPress 2021.
Hello,
You had some incorrect settings on your breadcrumbs and you were not adding the padding character to show in the breadcrumbs for searches.
After adding the default characters the search is now working as expected on your website.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
