Divi builder error when rank math plugin is activated

#306231
  • Resolved Sall

    2 years, 11 months ago

    Rank Math free

    Dear support,

    when I try to set up a new post or product in woocomerce or if I change an existing post or product in woocomerce, and when I change the visibility od the post or product from publish to private or private to public I get this error ( your save has failed), also the visibility is automatically set up to public, although I set it up to private ( this error happened if I work on a new post/product or if I update an existing post/product)

    This issue just appear if rank math is activated. When I disable rank math, this error is gone and I can set up a new Post/product or work on an existing post/product.

    I just have divi theme activated and rank math, the rets of the plugin are completely deactivated and the issue is still there.

    Divi theme version: 4.14.2
    Rankmath version: 1.0.78

Viewing 15 replies - 1 through 15 (of 17 total)
1 2
  • Azib Yaqoob

    2 years, 11 months ago

    Rank Math business

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    This is a known bug that happens only in Firefox. However, even in Firefox, the popup shows that your save has failed but the changes made to the page will be saved.

    We are already working on resolving the issue and will soon release a fix for this. You can keep an eye on our changelog to get notified about the latest updates and features: https://rankmath.com/changelog/

    Hope this helps. Let us know if you need any other assistance.

    Sall

    2 years, 11 months ago

    Rank Math free

    Thx for the Update Azib!

    Azib Yaqoob

    2 years, 11 months ago

    Rank Math business

    Hello,

    You are welcome. Please feel free to get in touch with us again if you need further assistance with anything else.

    Thank you

    Sall

    2 years, 11 months ago

    Rank Math free

    Hi I just tried to add a product in safari, the same issue, in Crome the same issue, I get the error and every time I tried to set up the product in private jump back to public and all the changes, infos I gave disappear..

    what can I do?

    Reinelle

    2 years, 11 months ago

    Hello,

    If the changes are not saving, please check if you have any firewall as there are chances that it will prevent saving the data.

    Here’s a link for more information and troubleshooting steps:
    https://rankmath.com/kb/meta-data-not-saving/

    I hope that helps.

    Thank you.

    Sall

    2 years, 11 months ago

    Rank Math free

    The changes are saving without Rankmath activated fine. And there are no Firewall Blocks to the specified Files like in the Guide you send me.

    Jeremy

    2 years, 11 months ago

    Hello,

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Sall

    2 years, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Prabhat

    2 years, 11 months ago

    Rank Math agency

    Hello,

    I tried to access the website but the access was blocked.

    As for your message in the sensitive data section, our team is distributed around the world and we use dynamic IPs, so even if you whitelist the IP now when we get back to the ticket our IP might already have changed.

    You can whitelist India, Portugal, and the Philippines so that we can investigate the issue further.

    Looking forward to helping you.

    Thank you.

    Sall

    2 years, 11 months ago

    Rank Math free

    Hello Prabhat,

    thanks for your reply. Enabled the Login now.

    Please try again and let me know.

    Thx
    br

    Miguel

    2 years, 11 months ago

    Hello,

    We tried to replicate the issue but when we tried to save any information inside a page built with Divi everything was working as expected: https://i.rankmath.com/GSE3IV

    If this is happening on a specific page let us know which one so we can debug that one.

    Don’t hesitate to get in touch if you have any other questions.

    Sall

    2 years, 11 months ago

    Rank Math free

    Hello Miguel,

    thanks for the Update. The issue is still on woocommerce – Products Page. Just change and update a product.

    Thx

    Jaideep Asrani

    2 years, 11 months ago

    Hello,

    I checked one of your products and wasn’t able to replicate the issue there. Here is a screencast: https://i.rankmath.com/p9EhHn

    The changes are getting saved even when the popup appears about the Your Save Has Failed. So you can ignore the popup for now as we are working on resolving this and will let you know once this is fixed.

    Please don’t hesitate to get in touch in case you need any other assistance.

    Thanks.

    Sall

    2 years, 11 months ago

    Rank Math free

    Dear Jaideep,

    thanks for your message. First I can see in your video how your screen jump to the publish page every time you press something in the back end.

    Here are 2 recordings so you can see when I try to set up in private it doesnt let me… and when I want to change the post title and the product short description is also not changing…

    https://drive.google.com/file/d/1lXGmMyZi96bIG6pobPeelvUaO1uUSwBk/view?usp=sharing

    https://drive.google.com/file/d/1DS6vfJrr0-KNsLlMohaDR5aUDFbDbeQo/view?usp=sharing

    please let me know what to do…

    Jeremy

    2 years, 11 months ago

    Hello,

    I am sorry but we really can’t seem to replicate the issue here as you can see in my screencast here: https://i.rankmath.com/F1eF4y

    Can you please try using a fresh browser (without any active extensions) and if you have another device, please try it there.

    Let us know how that goes. Looking forward to helping you.

    RankBot

    2 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 17 total)
1 2

The ticket ‘Divi builder error when rank math plugin is activated’ is closed to new replies.