Title not shared to Facebook correct

#304958
  • Resolved Monica Tigerberg

    3 years, 2 months ago

    Rank Math free

    Hi,
    I have a problem sharing the correct Rank Math information to Facebook.

    I have added below information in Rank Math, but it shows in Facebook another way, with a different title. “Hem” instead of “UMeDo Photo erbju….”

    I have used Facebook Developer to debug and scrape during many days, but no change. I have no idea what to check next. Can you advise?

    https://ibb.co/KjHQYQp

    Kind regards
    Monica Tigerberg

Viewing 7 replies - 1 through 7 (of 7 total)
  • Anas

    3 years, 2 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    I checked the page source of the URL, there is an additional og:title added in the page source:
    og

    Please check if the theme or any other plugin is adding it to the page source.

    You can follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    I hope this helps.

    Looking forward to helping you.

    Monica Tigerberg

    3 years, 2 months ago

    Rank Math free

    Hi again,

    Many thanks for trying to help me, much appreciated.

    Before RankMath, I used to have Yoast SEO, and there were some problems with Yoast SEO, not showing correctly.

    I think Yoast SEO is the reason to this problem, but I have Deleted the add-on.
    Is there a way for me to check that all Yoast SEO files are removed?

    Or should I try to add Yoast SEO again and then remove it?
    I just don’t want to mess up it all even more.

    Kind regards,
    Monica

    Anas

    3 years, 2 months ago

    Rank Math business

    Hello,

    As you have deactivated the Yoast plugin, the data from that plugin is not added in the page source.

    Some other plugin or the theme must be adding the additional og:title in the page source.

    Please follow the guide I shared in my previous reply to troubleshoot the issue.
    Here is a tutorial you can follow: https://youtu.be/FcIWRhcUP2c

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Monica Tigerberg

    3 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I had written a long comment, but it was removed when adding sensitive data 🙁
    A shorter answer comes here 😉
    I have tried the plugin suggested, after enabling Troubleshooting mode” I tried again, but the same error still exists.

    After this, I changed the name of the form, but when publishing the page in FB, the term “Hem” is still shown.

    Kind regards,
    Monica

    Anas

    3 years, 2 months ago

    Rank Math business

    Hello,

    I logged in and checked the website settings.

    The theme is adding the second og:title.

    Check this screencast: https://i.rankmath.com/wspM2H

    If you have an option to disable the OpenGraph Title in the theme, please disable it from there.

    If you do not have an option, I’ll suggest you get in touch with the theme provider and ask them to remove the OpenGraph tags added by the theme.

    I hope this helps.

    Looking forward to helping you.

    Monica Tigerberg

    3 years, 2 months ago

    Rank Math free

    Wow, many thanks for the informative video.
    I will get in touch with the Theme and talk to them.

    Kind regards,
    Monica

    Nigel

    3 years, 2 months ago

    Rank Math business

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    Thank you.

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Title not shared to Facebook correct’ is closed to new replies.