Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
The email report we sent is in HTML format, and it works perfectly upon testing using Gmail. Could you please share the email application you are using?
The email client/application should support HTML viewing for the report to show.
Looking forward to helping you.
Thank you.
Hi, i’m using my gmail to get the report
Hello,
Allow me to escalate this to our dev team to further check. You should hear from us shortly.
In the meantime, please don’t hesitate to let us know if you need our assistance with anything else.
Thank you.
Hello,
PLease make sure that you are allowing the HTML view of emails in Gmail and also make sure that no browser extensions are preventing that from happening.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
