Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
If your payment details are right, FastSpring automatically retries the charge 1, 3, and 5 days after a declined rebill.
Make sure you have enough balance including VAT/Tax for a smooth payment process.
You can follow this guide to update the payment method:
https://rankmath.com/kb/update-change-payment-method/
If the issue still persists, you may need to contact with FastSpring via s******@f************* or use the following contact form: https://fastspring.com/consumer-support-form/
I hope that helps. Let us know if you need further assistance.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
