Mixed up password and user name

#300950
  • Resolved Connection Model

    3 years, 2 months ago

    Rank Math business

    I clicked through to an email to m********@c****************** but intended to license BUSINESS under our main t****@c******************

    Now the profile is all messed up. I do not have a password for m********@c****************** because to my knowledge I never set one.

    I have accounts under t****@c****************** and D**************@g******** period.

    Please help me fix this today, if possible. Just licensed BUSINESS and want to start taking advantage of it.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Connection Model

    3 years, 2 months ago

    Rank Math business

    I now know I never had a PW set for mfourteam@

    https://a.cl.ly/p9uNyX2r see screenshot

    But I cannot set a new PW for tools@ without knowing what met PW for mfourteam@ is. Frustrating loop.

    Uzair

    3 years, 2 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    You have the Business license in the account linked to t****@c******************

    You can log in using that ID at https://rankmath.com/my-account/

    Alternatively, you can reset your password from the same page as well.

    We can also merge your accounts if you prefer. We just need your preferred email ID for that and we will keep only that one active.

    Once you are logged in, please check this guide on how to activate your PRO license on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Hope that helps and do let us know if you want us to proceed with the account merge.

Viewing 2 replies - 1 through 2 (of 2 total)

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