Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
It seems that you have missed adding the website login URL in the sensitive data section.
However, please ensure that you’re using the latest version of Rank Math, then head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your website to your Rank Math account.
Once done, clear your website’s cache and check again.
I hope that helps.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I’m doing that, then after signing in I get a button “OK, ACTIVATE NOW” and when I press it, it takes me to a “Oops! That page can’t be found.” on my site. I have added website login URL.
Hello,
Thank you for contacting us and we regret the inconvenience caused.
Please check with your web host if the ModSecurity feature is enabled on your server as it is possible that it is blocking the connection of your website to your Rank Math account. If yes, please disable it and see if that fixes the issue.
Please let us know how that goes.
Thank you.
My host’s way of disabling the ModSecurity is this https://support.hostinger.com/en/articles/1583370-how-to-disable-mod_security and it’s not working. The code is still on my .htaccess file incase you need diagnose the site further. Kindly let me know when you are done with my site in it’s ModSecurity disabled state.
Hello,
I tested your website using https://httpstatus.io/ and the website is returning a 503 (Service Temporarily Unavailable) status.
You can have a look at the screenshot in the sensitive data section of this ticket for a quick reference.
As 5.x.x are server errors, please get in touch with your web host regarding this and they would be able to assist you regarding the errors.
Once done, please clear your website and server’s cache (if any) and see if that fixes the issue.
If the issue persists, please also share the FTP logins of the website so that we can investigate further.
We’re looking forward to helping you.
Thank you.
UPDATE: I deactivated the .htaccess file and the connection was successful. Also good to note that at that time all plugins except Rankmath SEO were deactivated. Hope this helps you help another person.
Hello,
We’re glad that you got that sorted and thank you for sharing the details.
Please feel free to get in touch if you require any further assistance.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
