Hello,
Thank you for contacting Rank Math.
Please update your payment method here:
https://rankmath.com/my-account/subscriptions/?tab=payment-methods
If your payment details are correctly setup, you will be able to renew your subscription automatically.
But if the renewal failed, FastSpring our payment processor will automatically retry to the charge you after 3 and 5 days after a declined rebill. This occurs until the charge is successful, or the overdue subscription is canceled. If payment overdue notifications are configured, FastSpring retries the charge immediately before sending each notification.
You don’t need to create a new account, we will automatically add the current offer to your account after the renewal process.
Hope this helps. Let us know if you have questions. We are here to help.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
