Changes in RankMath in combination with Elementor Pro are not saved.

#29994
Viewing 7 replies - 1 through 7 (of 7 total)
  • Pratik

    4 years, 10 months ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Can you please give us admin access to your site? With the account, you added in the Sensitive Data Section, I couldn’t check the Rank Math & Post Settings.

    Looking forward to helping you. Thank you.

    Manuel Schmidt

    4 years, 10 months ago

    Rank Math free

    You now have admin rights.
    Sorry about that.
    Wordpress is in German, I hope that is not a problem for you.

    Michael Davis

    4 years, 10 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    I have been able to reproduce the problem on your site and this has been submitted to our dev team for closer investigation.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Manuel Schmidt

    4 years, 10 months ago

    Rank Math free

    Thanks for your feedback. I hope you can find the bug. I don’t have any more explanations of what this could be related to and I would very much like to keep Rank Math and not switch to Yoast.

    Pratik

    4 years, 10 months ago

    Hello,

    Can you also add your site’s FTP access in the Sensitive Data Section so we could further debug this issue by enabling the WP_DEBUG? I see the Rank Math rest route which is used to update the metadata is showing not exists error although the route code exists. For now, I’ve disabled the Sidebar code on your site by adding the following code in your theme’s functions.php file:
    add_filter( 'rank_math/gutenberg/enabled', '__return_false' );

    You can now update the Rank Math metadata from the Metabox.

    I hope that helps.

    • This reply was modified 4 years, 10 months ago by Pratik.
    Manuel Schmidt

    4 years, 10 months ago

    Rank Math free

    Our IT has now found a solution. The error was caused by a code snippet in the htaccess. The code snippet was installed to optimize the page speed.

    Now RankMath works perfectly again. Is there anything else you think we should consider?

    Todd

    4 years, 10 months ago

    Rank Math free

    Hi Manuel,

    We are glad that it is all sorted now.

    Please do not hesitate to let us know if you need our assistance with anything else.

Viewing 7 replies - 1 through 7 (of 7 total)

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