Problemas de configuracion

#295145
  • Resolved Sofia Durante
    Rank Math free

    Hola el puglin rank math hace que aparezca texto sobre la cabecera de algunas paginas sobre todo la pagina de contacto o legales, es decir que el texto que aparece en el cuerpo lo coloca también arriba de la cabecera o el menú

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  • Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    Can you please share the affected URL so we can check and assist you further?

    We really look forward to helping you.

    Hola Jaideep, una de las paginas es esta: https://www.persibald.com/defensa-al-consumidor/ – Sobre la cabecera aparece el mismo texto que en el cuerpo, es decir se repite el contenido de la pagina sobre la cabecera de la pagina. Esto esta pasando en varias paginas mas. (contacto y términos y condicione.

    Prabhat
    Rank Math agency

    Hello,

    Could you confirm if this is fixed when Rank Math is disabled?

    If yes, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Hola, desactivamos el plugin y desaparece el error lo volví a activar y vuelve a aparecer voy a intentar actualizando PHP.

    ya pudimos resover el problema muchas gracias!!

    Hello,

    We are super happy that your issue has been resolved.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

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