Fatal error

#294652
Viewing 6 replies - 1 through 6 (of 6 total)
  • Jaideep Asrani

    3 years, 2 months ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    The issue is related to Rank Math PRO but your subscription status is set as a Free user. Can you please share the email address that you used to purchase the PRO version?

    Looking forward to helping you.

    Ganapathi Murugesan

    3 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Ganapathi Murugesan

    3 years, 2 months ago

    Rank Math free

    Gmail is added at the end of the sensitive data

    Jaideep Asrani

    3 years, 2 months ago

    Hello,

    We’ve identified this issue and our development team has already fixed this in the latest beta update.
    https://rankmath.com/changelog/beta/

    Please enable the Beta update by following this:
    https://rankmath.com/kb/version-control/#beta-updates

    beta update

    If you are unable to see an update, please clear Rank Math’s transients from:
    WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients
    remove transients rank math

    Please clear the caches, server, and WordPress after updating.

    You can disable the Beta updates once you update to the latest version and if the issue is fixed.

    Thank you.

    Ganapathi Murugesan

    3 years, 2 months ago

    Rank Math free

    Is the mentioned email is rankmath pro subscribed only right?

    Jaideep Asrani

    3 years, 2 months ago

    Hello,

    Yes, the email that you have shared has an active PRO subscription.

    Please don’t hesitate to get in touch in case you need any other assistance.

    Thanks.

    RankBot

    3 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Fatal error’ is closed to new replies.