Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
As we mentioned in our replies in that ticket if the route is returning a 403 error it means it’s getting blocked and you need to find a way to whitelist it so our plugin can update its data.
Don’t hesitate to get in touch if you have any other questions.
whitelist exactly what? I am trying to solve this issue with Cloudflare team
Hello,
You need to Whitelist the updateMeta route:
/wp-json/rankmath/v1/updateMeta
You can follow this guide to whitelist the route from Cloudflare:
https://rankmath.com/kb/meta-data-not-saving/#num-3-2-how-to-whitelist-rank-math-file-in-cloudflare
I hope this helps.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Upon checking your screenshot here, it seems there’s missing an asterisk (*) on the end. Please add it, clear the Cloudflare cache again and try again.
Let us know how that goes. Looking forward to helping you.
We did that, we even turned development mode on Cloudflare. Then, we tried to change keywords and descriptions for one page. We clicked on save, then edit again confirming nothing is working properly
Hello,
In this case, unfortunately, there’s nothing we can do from our side as the API requests are returning a clear 403 which means, your server is somehow blocking our API request/s.
You may check this article about it here: https://aws.amazon.com/premiumsupport/knowledge-center/api-gateway-troubleshoot-403-forbidden/#:~:text=An%20HTTP%20403%20response%20code,because%20of%20client%2Dside%20issues.&text=The%20caller%20isn’t%20authorized,that’s%20using%20a%20Lambda%20authorizer.
We deeply apologize but you may need to contact your hosting provider and ask them to further investigate why the server is blocking the client’s request which is our API.
Looking forward to helping you with this one.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
