Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
We are still looking into it and will get back to you soon.
We seek your patience in this matter.
Looking forward to helping you.
Hello,
We have reactivated your subscription, it was put on hold as two upgrade payments have failed. If that continue to happen subscription will be automatically cancelled
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
