RankMath broke my website

#288582
  • Resolved John Santoro

    4 years, 5 months ago

    Rank Math free

    Folks,
    My WP website went down last night, spontaneously it appeared. Trying to log into WP and trying to access the front end of the website I received the message: “There has been a critical error on this website. Please check your site admin email inbox for instructions.”

    I dug for the reason and one source indicated it was called by a recent RankMath plugin update.

    Fixing this issue involves dealing with php which I know nothing about. Now I have to pay for a fix. This is a problem folks. Not only will I be out of the cost of the fix but my website is down which is essential to my business.

    What’s up here?

    John Santoro
    The Headshot Work
    http://theheadshotworks.com
    j**@t*******************

Viewing 1 replies (of 1 total)
  • Anas

    4 years, 5 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Can you please share the error log with us?

    Having an error log will help us determine what is causing the critical error on your website.

    You can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.

    We really look forward to helping you.

    RankBot

    4 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘RankMath broke my website’ is closed to new replies.