RankMath – Cannot Connect To Google Analytics acc

#288518
  • Resolved Shea Woods
    Rank Math free

    hi,
    I cannot connect Google Analytics & Rank Math SEO.
    I went into Google Analytics, and it indicated that it was connected to RankMath. Per your instructions, I disconnected it, and also completed the other several steps your staff recommended.

    we did this incognito also. still the same so it aint cache. we also cleared server cache on litespeed server.

    Others mentioned it might be outdated SEO data on the database. But we do not see the “rankmath_seo_analysis_results” entry from the options table, to clear it.

    Can you advise please.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Prabhat
    Rank Math agency

    Hello,

    Thank you for contacting us and we regret the inconvenience caused.

    Could you please confirm if the required analytics property is displayed in the dropdown of the analytics settings in Rank Math? If you are using the GA4 property, the property would not appear in the Rank Math analytics dropdown.

    In that case, please create a Universal Analytics property and try reconnecting the Google account again.
    https://rankmath.com/kb/using-ga4/

    If that’s not the case and you’re having issues in saving the Analytics settings, could you confirm if you’re using Firefox or Safari by any chance?

    If yes, can you please try saving the Analytics settings in Google Chrome?

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hi,
    We have issues saving and connecting to Analytics settings.
    I am using Google Chrome, with and without incognito.

    Login details updated.
    Backup taken
    Thanks.

    Anas
    Rank Math business

    Hello,

    You seem to have forgotten to add the login URL of your website.

    Please add the login URL so we can log in and check further.

    Looking forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Sorry, i have added that now.
    Thanks.

    Prabhat
    Rank Math agency

    Hello,

    I logged into your website’s admin area and noticed that the Google account was not connected.

    Here’s a screenshot: https://i.rankmath.com/X2L7Ka

    Please connect your Google account with the plugin and let us know so that we can investigate further.

    Looking forward to helping you.

    Thank you.

    Hi, thanks.
    Yes of course, it isn’t connected as that was the whole point of this ticket 🙂
    Anyway we tried to reconnect and it allows us this time (instead of a blank white screen on connecting to GA)

    Anyway, i have connected.
    Thank you.

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

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