Google analytics not saving

#288126
  • Resolved David Finley

    4 years, 5 months ago

    Rank Math free

    I see in other tickets that when people cannot save the settings for the Analytics integration page that you suggest to not use Safari or Firefox and use Chrome as a solution. And that does work.

    So my question is…. when are you going to fix this? Clearly you know it is an issue and you know that it is a problem for anyone not using Chrome. Why not just fix it?

    Do you want us to fix it for you?

Viewing 1 replies (of 1 total)
  • Reinelle

    4 years, 5 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    There is a known issue where the Analytics settings are not getting saved in Firefox and Safari for some users, but working with Google Chrome Browser.

    Our development team is already aware of this and working on a permanent fix for this issue. We will inform you once a fix is already available. Meanwhile, please use Chrome to save the changes until then.

    You can also keep an eye on our changelog to get notified when we release a new update with a fix: https://rankmath.com/changelog/

    I hope that helps.

    Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.

    RankBot

    4 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Google analytics not saving’ is closed to new replies.