SEO not updating

#287066
  • Resolved Ed Troxell
    Rank Math free

    Hi, I just spend the last 30 minutes trying to update my SEO information for my homepage, edtroxell.com – both on the backend as well as on the front end – and nothing is saving. I’ve gone through multiple times on each side trying to update and it keeps defaulting to my old stuff.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    If your metadata is not saving, please check if you have any firewall as there are chances that it will prevent saving the data.

    Please check this link for more information and troubleshooting steps:
    https://rankmath.com/kb/meta-data-not-saving/

    I hope that helps.

    Thank you.

    Nope, no firewall. Everything is normal. I haven’t changed anything connection-wise. I’ve even cleared cookies and purged my cache. I still can’t get this to update.

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Will do that now. Thank you!

    Hello,

    I checked and figured out that the issue is being caused by the Simple Podcast Press plugin. If you disable the plugin then the metadata is saved without any issues.

    Please get in touch with the developers of the Simple Podcast Press plugin and inform them about the issue. They will be able to resolve this from their end.

    Let us know how that goes. Looking forward to your update.

    Thanks.

    Amazing news! Thank you so much for helping me narrow this down.

    Hello,

    I am glad that we are able to address your issue. Please do let us know how that goes with the support folks from that plugin.

    In the meantime, please don’t hesitate to contact us anytime if you need our assistance with anything else.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘SEO not updating’ is closed to new replies.