meta box social picture does not update

#286137
  • Resolved Tina S
    Rank Math free

    Hi,

    I updated my meta box social picture yesterday and it is still showing the old picture which is the wrong size and doesn’t display properly. I can tell because when I go to share my site on LinkedIn it shows up as the wrong picture and it is very frustrating. I have tried a few things but still not fixed. Please help.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Azib Yaqoob
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Kindly share the affected URL in the sensitive data section so that we can look into this issue.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Tina S
    Rank Math free
    Azib Yaqoob
    Rank Math business

    Hello,

    I tested your page on the Facebook Sharing Debugger tool, and it is fetching this image:

    Are you using any caching plugins on your site? If yes, then kindly purge the site cache and try again.

    If that doesn’t solve your issue then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Tina S
    Rank Math free

    Hi, thanks for checking. When I go to share my url on LinkedIn it shows the old picture I had. Does it normally take a while to update? I do not have any caching plugins on my site but I have tried purging the site cache.

    Azib Yaqoob
    Rank Math business

    Hello,

    I first tested this page by sharing it on LinkedIn and it showed a different image as a link preview. However, I used the LinkedIn post inspector and then shared this page on LinkedIn, now I am now seeing the same image as link preview:

    Please check on your end and confirm.

    We hope that helps. Please let us know if you need further assistance. Looking forward to helping you. Thank you.

    Tina S
    Rank Math free

    Thank you so much. The picture is fixed now. I have one more question, not sure if it relates to rankmath but when I google my site the description that comes up does not match what I have and that description is no longer on my site anywhere so I’m not sure where it is pulling it from.

    Azib Yaqoob
    Rank Math business

    You are welcome! We are glad that fixes your issue.

    About your second question, it is a pretty common thing with Google these days. It happens with 70% of the results and we even have a KB dedicated to this problem and a few solutions we recommend:

    https://rankmath.com/kb/different-meta-title-and-description/

    Please check the KB and you will understand the reasons Google does this.

    Google has made some changes to their algorithm which automatically changes the titles, discarding the one you have set in your SEO title meta tag. This happens regardless of the SEO plugin you are using. We have covered this Google update here:

    https://rankmath.com/google-update/google-title-rewrite-update/

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘meta box social picture does not update’ is closed to new replies.