The favourites star on keyword enter

#285615
  • Resolved Kenny Williamson
    Rank Math pro

    I think i may have noticed a bug.
    I had a product marked as favourite. I removed the favourite star on the products (all products) admn menu screen.
    When i renter the product edit screen and copy the title as the keyword. the star appears before the keyword in the keyword add block. it does not appear a possibility to remove (tried manually writing in the keyword (same as product title) and the star appears again.
    Possibly a bug.
    Which means it is not updating the seo score, as the keyword includes the star which i dont put into any other area.

Viewing 1 replies (of 1 total)
  • Hello,

    Thank you for contacting Rank Math Support today and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Please share the product link in the sensitive data section so that we can debug the issue.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘The favourites star on keyword enter’ is closed to new replies.