Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please check if PHP values are not too low to handle the processes.
You can check that by going to WordPress dashboard > Tools > Site Health > Info tab > Server
If the values are low, please contact your web host and ask them to set the following values:
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
Let us know if the issue persists.
Looking forward to helping you.
I have changed your hosting settings to match what they have suggested, and it is still not working: https://snip.clevely.net/7mX7Gy
You can also see the same settings inside the WordPress Site Health Tool the they recommended using to check the settings: https://snip.clevely.net/33oPij
Please share the above screenshots with them, so they can see it’s not the server settings.
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section. Please also include the specific post/URL to check.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
My web person does not do backups on the site….so it would be very important before I give you my sign in credentials that you ensure you are not going to blow up my site 🙁
We have temporarily disabled the rank math seo because even with what you recommended, it was not working.
Hello,
Apologies for the inconveniences this issue may have caused you.
Since your site is currently live, you can create a staging site with the same issue. This will also avoid your site getting any unexpected issues upon investigating/troubleshooting.
Here is a guide that could be really useful for you on how to create a staging site: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Once done, please share the logins so we can investigate and take some actions without worrying about your live site.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I was wondering if you received my secure message with my login info
as I would like to know if you were able to find and rectify the issues
Hello,
I logged in to your site but wasn’t able to replicate the issue. Both the posts that you have shared were working fine with Rank Math enabled.
Please check and if the issue persists then please record a screencast while replicating the issue and share it with us. You can use https://loom.com to record and share the screencast.
Looking forward to helping you.
Thanks.
Thank you..but all you have to do is click on the last blog post I wrote, and see that when you click on it, what the result is.
I need you to fix this please
The issues is with the last 3 blog posts I recently wrote
here is a video made by my web guy to show you what is the problem
https://snip.clevely.net/XeZ17B
Hello,
We checked the issue in detail and it seems that when both Rank Math and that plugin are enabled the CSS files are not being loaded on those pages.
This could be some issue with how that plugin is doing the enqueue of its styles or assets that is causing a conflict.
You can get in touch with the plugin developers and let them know about this situation and see if they can provide a fix for this incompatibility.
We’ll also let our dev team be aware of the situation and if we can do something from our side that could help the integration without compromising the normal functionality of the plugin we’ll work on it.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
