Site Map bug

#283884
  • Resolved Jooyan Bagheri

    4 years, 1 month ago

    Rank Math free

    Hi. there is a huge bug in rankmath’s sitemap feature which without any reason, it 404 the URL of sitemap.

    for example, when I enable categories or tags to show in the sitemap, it becomes 404. and when I remove and again install them, it solves.
    whenever I enable a feature in the sitemap section, this happens.

    I ask from other users, they had it too!

    I use the latest version of rank math for free.

    and unfortunately i forced to remove plugin and use Yoast 🙁

Viewing 3 replies - 1 through 3 (of 3 total)
  • Abdullah Al Noman Prince

    4 years, 1 month ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math Support today and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Can you please follow these steps?
    1. Flush the Sitemap cache by following this video screencast:
    https://i.rankmath.com/pipRDp

    2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
    https://rankmath.com/kb/exclude-sitemaps-from-caching/

    You may also refer to this KB guide: https://rankmath.com/kb/sitemap-404-error/

    Please note that the category and tag sitemap can only work if you have actual categories or tags which are assigned to at least one post.

    You can enter on each category or tag and see in the Rank Math’s Advanced section if you have it set as no-index, as you see in this screencast:
    https://i.rankmath.com/tffwpH

    By doing this in most cases, this issue is solved.

    Hope this helps you. Please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    Jooyan Bagheri

    4 years, 1 month ago

    Rank Math free

    it solves. but the category won’t show in sitemap.
    how to solve it?

    https://sarnakhak.com/mag/category/depression/

    https://sarnakhak.com/category-sitemap.xml

    Abdullah Al Noman Prince

    4 years, 1 month ago

    Rank Math business

    Hello,

    It seems your mag archive is set to noindex.

    Could you please check that the post you are referring set to index for categoires under the Rank Math Advanced tab in the edit panel?

    If the issue still persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    RankBot

    4 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Site Map bug’ is closed to new replies.