Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
The image link that you are using is reporting an error of too many redirects on the browser. Could you please change to a different unique image and let us know how this goes?
Looking forward to helping you. Thank you.
Hi Michael,
And thank you for helping us!
We changed the photo, but we are still getting the same error
The weirdest thing is that there’s still the same image url showing on Debugger – so not the url of the new picture we uploaded to RankMath.
Hello,
Thank you for the reply.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
This problem is arising from Jetpack’s image optimization feature which is loading images from a cached location.
Disabling the following option on the Jetpack’s settings seems to have fixed it:
Looking forward to helping you. Thank you.
Hi,
And thank you for helping with this matter.
I’m just wondering: wouldn’t that slow down our website, because now it will take longer for the images to load?
Hello,
Thank you for contacting Rank Math today.
The website is unlikely to slow down if the images are optimized. You can check these links to understand how to make images load faster on your site.
Link 1
Link 2
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.