your updates have caused errors on my site

#282898
  • Resolved Linda Naiman

    4 years, 1 month ago

    Rank Math free

    For example many of my pages did not load formatting and I had to fix manually -quite time consuming. And now with update today I received this message:

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Rank Math SEO PRO.

Viewing 1 replies (of 1 total)
  • Anas

    4 years, 1 month ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    You have opened this ticket with a Free Rank Math account.

    The error is coming from the PRO version of the plugin.

    It looks like the PRO plugin attempted to update but failed.

    Please update the Free plugin and then update the PRO plugin manually to the latest version v2.19.0.
    https://rankmath.com/changelog/

    Here is a guide to update the PRO plugin manually:
    https://rankmath.com/kb/update-rank-math-manually/

    If you need further help, please create a ticket with the PRO account with the email you purchased the subscription.

    We look forward to helping you.

    RankBot

    4 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘your updates have caused errors on my site’ is closed to new replies.