rank mats does not update itself

Hello,

Thank you for contacting Rank Math, and sorry for any inconvenience caused.

It seems you have opened this ticket from your Rank Math Free account.

You can try to reconnect the Rank Math account via Rank Math > Dashboard > Help tab > Disconnect and try to connect it again with your Rank Math PRO account.

And then try to update the Rank Math PRO again.

I hope this helps. Please don’t hesitate to contact us if you need to know anything else.

Thank you.

Hello,

Would please confirm that your website is connected with your Rank Math PRO account?

If yes and the issue still persists then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Thank you.

Hello,

I have checked your website and there is a message in the plugin area that It seems that you don’t have an active subscription for Rank Math SEO PRO.

Please login to your Rank Math account with the email you purchased the PRO license:
https://rankmath.com/my-account/

Please follow the below steps:

Step 1: Update to the latest version of Rank Math PRO manually: https://rankmath.com/kb/update-rank-math-manually/
Step 2: Disconnect your account from WordPress Dashboard > Rank Math > Dashboard > Help
Step 3: Reconnect from the same page using the same account you used to make a purchase. Here is a KB to help you along the way as well: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

That should fix the issue.

If the issue still persists, please provide your invoice number here when you purchase the PRO version of our plugin so we can further help you with your issue.

Hope that helps. Looking forward to helping you.

Thank you.

Hello,

You had to connect this islami Ruyalar PRO account with your website.

I have checked now that you were able to update your Rank Math PRO. Could you please confirm if you need our assistance with anything else?

Looking forward to helping you.

Thank you.