500 Internal Server error on blog posts

#28190
  • Resolved Virginie
    Rank Math free

    Hello,
    I switched from Yoast to RM and since I’m getting an internal servor error on blog posts (only blog posts, not pages).
    More precisely, my latest post, edited with RM, is OK. But not all the older ones anymore !
    Here is the issue on the blog page for exemple :
    https://avec-mes-enfants.fr/blog-voyage-en-famille/
    Thanks a lot for your help

    • This topic was modified 6 years ago by Virginie.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Michael Davis
    Rank Math free

    Hello,

    Thanks for getting in touch with us and sorry for the inconvenience caused.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Virginie
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis
    Rank Math free

    Hello,

    Thank you for contacting Rank Math today.

    This problem is caused by using %seo_title% and %seo_description% on the title and description field of your post which causes a recursive loop.

    I have replaced this with %title% and %excerpt% on the Titles and Meta > Post page and this seems to have fixed it. Please confirm.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Virginie
    Rank Math free

    It is fixed :)) Thanks a lot !!!

    Michael Davis
    Rank Math free

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

    Virginie
    Rank Math free

    Not sure about what you mean as “1st post”.
    Here the last one (working), edited with RM :
    https://avec-mes-enfants.fr/transsiberien/10-choses-voyage-en-siberie/
    This is the previous one, not dispalying anymore :
    https://avec-mes-enfants.fr/israel/mer-morte-avec-les-enfants/
    Thank you

Viewing 6 replies - 1 through 6 (of 6 total)

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