Hello,
Thank you for contacting Rank Math today, and we apologize for any inconvenience this may have caused.
Error 502 are server errors, so they are related to your hosting. Our recommendation would ask your web host to check them for you.
Please check if your server’s PHP values are not too low.
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
I hope this information is helpful, and please do not hesitate to contact us if you require any additional support.
Thank you.
Hi there,
The hosting is managed by me. I already set up all PHP limit as per your recommendation but still not working.
previously, rankmath was working fine but not now I don’t know why.
Hello,
Could you please share some error logs from your server so we can further identify what’s causing this error?
Also, enable WordPress debugging mode so you can see the error logs on your WP backend as well if there is any.
We are looking forward to helping you with this one.
Thanks for getting back to me.
here is the error details from wp debug
2021/10/27 06:28:10 [error] 188522#188522: *195466 FastCGI sent in stderr: “PHP message: WordPress database error Table ‘siwan.wp_actionscheduler_actions’ doesn’t exist for query>
2021/10/27 06:28:11 [error] 188522#188522: *195813 FastCGI sent in stderr: “PHP message: WordPress database error Table ‘siwan.wp_actionscheduler_actions’ doesn’t exist for query>
here is the log details
Hello,
We might need to take a closer look at your admin settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I logged into your website’s admin area but I was unable to replicate the issue.
When I logged in, Rank Math was already enabled on your website and no errors were shown. I also checked multiple sections of the plugin and it seems to be working properly.
Please have a look at the screencast in the sensitive data section of the ticket for a quick reference.
If you’re still facing the issue, please clear your website and browser’s cache and see if that fixes the issue.
Looking forward to hearing back from you.
Thank you.
please check now!
i have enabled wp_debug to check the issue.
Hello,
There were some missing database tables on your website that are necessary for the scheduled actions.
We created those tables and the error is no longer showing and the plugin should work as expected now.
Don’t hesitate to get in touch if you have any other questions.
thanks for this.
meaning now my website is working fine. right?
Hello,
Yes, the missing tables are created and the errors are now removed.
Please feel free to get in touch if you require any further assistance.
Thank you.
Hello,
We’re glad that we could address the concern.
Please feel free to get in touch if you require any further assistance.
Thank you.
