Hello,
Thank you for contacting Rank Math and sorry for any inconvenience caused.
Let’s try deleting old imported data and start the fresh data fetch. Please follow these steps.
1. Head over to WP Dashboard >> Rank Math >> Tools & Status and click the ‘Rebuild Index’ button https://i.rankmath.com/kecLYK
2. Head over to WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’ https://i.rankmath.com/fvcsbF
3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.
4. Once the process is complete. Please recheck the Analytics page.
Do note that if the keywords data is not fetched, there is no need to worry as the keywords section can be empty if at the moment there’s no data to judge the keywords.
We really look forward to helping you.
Thank you.
Hello, i did as You said. Now i see how many keywords are on positions and on how many keywords i rank, but i stil can not see which keyword rank on which position. the problem is stil there. may i somehow send you a printscreen or do you know what the probem can be?
best greatings
Marek
Hello,
Please note that it can take some time for the data to get populated completely. If you’ve followed the steps just now, then please wait for some time and see if the data is updated.
You can share the screenshot’s link using a tool like imgur.com.
Looking forward to helping you.
Thank you.
Hi, the problem was still there. till today i could not see exact keywords i am ranking on. i imported the data today again and the keywords amount has changed. it shows a lot less keywords as it did few days back then for the same timeline and i cant see the keywords i am ranking on. can you check it somehow?
Best regards
Marek
Hi, the problem was still there. till today i could not see exact keywords i am ranking on. i imported the data today again and the keywords amount has changed. it shows a lot less keywords as it did few days back then for the same timeline can you check it somehow?
Best regards
Marek
Hi, the problem is stil here. till today i could not see exact keywords i am ranking on. i imported the data today again and the keywords amount has changed. it shows a lot less keywords as it did few days back then for the same timeline can you check it somehow?
Best regards
Marek
Hello,
It takes at least 17 minutes for the data to be fetched completely, please wait for the data to be fetched.
Do note that the statistics that appear in the Rank Math Analytics module won’t match with the data from Google Search Console and Analytics as we only track posts and keywords that rank in the top 100 positions in the selected timeframe. We do this to help make decision-making easier and for faster data processing since this is the data you really need to prioritize your SEO efforts on.
I hope this helps.
Thank you.
Hi,
it did not help. i do not see my keywords.
Hello,
Can you please share a screenshot of the issue? You can use a tool like https://imgbb.com/ to share the screenshot with us.
We really look forward to your update.
Thanks.
Hi,
here is the printscreen
https://ibb.co/4sXHc6b
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
To further debug the situation, could you please reconnect the Analytics account, to regenerate a new auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Analytics settings:
Also, ensure all permissions are accepted: https://rankmath.com/kb/connect-your-google-account/
If the issue persists, please do let us know and we will further investigate the issue with our dev team.
Looking forward to helping you with this one.
Hello,
Our developer is currently debugging the problem on your website. We’d like to clear the cache on the hosting server, and we’d like your permission to do so. Your hosting server caches your website, so other than emptying the cache, none of the settings will be changed.
Also, kindly reconnect your Rank Math account and Google Services.
Looking forward to hearing from you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
