Deleted redirects still work - Support

Resolved Jesus
4 years, 5 months ago

Rank Math free

Hello there
We have several redirects on my website but we have deleted some and they keep popping up. Even if they have been deleted, it continues to redirect.
How can I solve that?
Attached image of the current redirects and the one that is causing the problem.

https://jurandlaw.com/abogados/derecho-bancario/irph/ -> https://jurandlaw.com/lawyers/bancarios/abogados-irph/

Viewing 6 replies - 1 through 6 (of 6 total)

Jaideep Asrani
4 years, 5 months ago

Hello,

Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

I can check that both the URLs are returning a 404 error. There is no redirection:

Please clear the cache of your site & browser and check again.

Let us know how that goes. Looking forward to your update.

Jesus
4 years, 5 months ago

Rank Math free

Thanks for the reply but it doesn’t work.
I have also cleared cache.
If there is a redirect, if you look closely, the first url redirects to the second … / lawyers / …
We are aware that there are two urls with 404 error, but we need to remove the redirect

Jaideep Asrani
4 years, 5 months ago

Hello,

Sorry for the confusion. I can check that the URL is still being redirected. I tried to log in to your site but the login details are not working:

Please check and let us know when we can log in.

We really look forward to helping you.

Thanks.

Jesus
4 years, 5 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Jesus
4 years, 5 months ago

Rank Math free

Sorry, Now its ok

Miguel
4 years, 5 months ago

Hello,

This redirect is being handled by the WPML plugin installed on your website.

This is likely caused by some settings on your translations of this website so we recommend that you double-check that.

Don’t hesitate to get in touch if you have any other questions.

RankBot
4 years, 4 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Deleted redirects still work’ is closed to new replies.