download pro

#276960
  • Resolved Rob Berger

    3 years, 4 months ago

    Rank Math pro

    Just bought Pro version and watched video on how to download it. The download link, however, downloads the free version and I don’t see the Pro version in my account.

    VERY frustrating.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Abdullah Al Noman Prince

    3 years, 4 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you confirm if you’ve watched this video?:

    Steps to be followed:
    1. Ensure that you are logged in to your paid account
    https://rankmath.com/my-account/edit-account/
    paid account rank math

    2. Disconnect and reconnect your account from inside WordPress:
    disconnect and reconnect Rank Math
    WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Also, please ensure that there are no Ad-Blockers installed in your browser, or your website is excluded in order to ensure a smooth experience with Rank Math PRO.

    Hope this helps you. Please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    Prabhat

    3 years, 4 months ago

    Rank Math agency

    Hello,

    We checked your account and the PRO version is already available for download.

    Please clear your browser’s cache and see if you’re able to download the Rank Math PRO plugin from your Rank Math PRO account.

    In the meantime, you can also download the latest version of Rank Math PRO from the link available in the sensitive data section of this ticket.

    Please let us know how that goes.

    Thank you.

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘download pro’ is closed to new replies.