Rankmath already installed on my website, why was I directed to set up account?

#276677
  • Resolved L.
    Rank Math free

    Hi,
    My webdeveloper installed Rankmath on my wordpress website already,I am doing the work and wished first most to connect Rankmath with Google. Why did Rankmath setup wizard sourced from Rankmath plugin already installed on my wordpress website have me link my account to google or wordpress (I chose google thinking it was going to automatically help me connect to my analytics, it did NOT.). Should I have chosen wordpress? Lost. Why can’t I just see/or change plugin ownership through my WordPress website where there is an already existing Rankmath plugin with some stuff filled in?

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  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’m not quite sure whether I fully understand your concern. But I’ll do my best, and please let me know if I misunderstood.

    From your concern, it seems that you’re using Rank Math PRO for your site since you mentioned that you’re connecting your Analytics account to your site. Could you please confirm?

    You can also share your website URL to check. You can add it in the sensitive data section
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Rankmath already installed on my website, why was I directed to set up account?’ is closed to new replies.