social media

#276475
  • Resolved petrakennedyyy

    3 years ago

    Rank Math business

    Hi guys,

    for my client I have two issues relating to social media widget setup.
    Facebook posts work well but they also need to post on LinkedIn where I am totally unable to set anything (option for social media is just one).

    I cannot add files here to send you screenshots but please do try it by yourselves. The widgets are different on FB and LI, especially for these two links that my client really needs to use. FB look is what we want, LI looks like it takes old data for its preview (widget).

    Thank you so much for looking into this and possibly help or advise what to do.

    Regards,
    Petra

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  • Reinelle

    3 years ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

    I’ve checked the link you have shared /workshopy-pro-skoly, and it seems that the image that is showing is the superhero cards, as well as in LinkedIn. I’ve attached the results in the sensitive data section.

    Upon further checking, it seems that the image you wanted to show (people on training) is using an unsupported image format for the OpenGraph image (.webp).

    To fix this, please ensure that the image file format you are uploading is only between jpeg, gif, or png as per Opengraph Standards.

    Also, make sure that the image you are using has the recommended image size. Recommended image size is as close as 1200 x 630 pixels.

    Once done, clear your website’s cache and check again using the tools.

    I hope that helps.

    Thank you.

    RankBot

    2 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘social media’ is closed to new replies.