Hello,
Thank you for contacting Rank Math today, and we apologize for any inconvenience this may have caused.
Please follow these steps to fix the issue:
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
Once done, clear your website and browser cache and check the sitemap.
I hope this information is helpful, and please do not hesitate to contact us if you require any additional support.
Thank you.
I have completed the steps mentioned. it did not fix the issue
Hello,
You can check the source code of the blank/white page.
If the source code of the sitemap page is empty, there must be a conflict with another plugin or the theme. You can use the Health Check plugin to determine which plugin or theme is causing this.
Let us know how that goes. Looking forward to your update.
Thanks.
I cannit view the source code. right-clicking does nothing.
With element, the only thing displayed is xml-stylsheet
there are the following errors
xmlParseEntityRef: no name
main-sitemap.xsl:258 xmlParseEntityRef: no name
main-sitemap.xsl:258 xmlParseEntityRef: no name
main-sitemap.xsl:258 EntityRef: expecting ‘;’
Hello,
Rank Math is generating the XML sitemap just fine, because when you view the page source, it displays all the files and XML markups needed to generate the file. Also, no issues were detected by the XML sitemap validator tool.
However, there might be some interference with the Rank Math output, it could be because of a static file with the same name as your sitemap file. If there’s any file on your server by that name, access your server via FTP and delete the file. It should resolve this issue.
If you are unable to find any XML sitemap file then please follow the instructions mentioned by my colleague above.
We hope that helps. Please don’t hesitate to contact us again if you need further assistance.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
