Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
If this issue persists with all themes disabled, then there is a possibility that it could be a conflict with the theme.
Could you please inspect the page using your browser’s developer tools and let us know if there are any errors on the JS console?
Looking forward to helping you. Thank you.
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Hi, I have no idea how to do this? Can you help?
Hi Tim,
Please check this tutorial: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/
If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
