credit card rejected

#275008
  • Resolved Sodafresh Team

    4 years, 5 months ago

    Rank Math pro

    want to buy the pro version.
    credit card form singapore and used for indonesian business.
    tried both countries. did not work.

    card works fine. what’s the problem please?

    QUOTE
    We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.
    UNQUOTE

Viewing 3 replies - 1 through 3 (of 3 total)
  • Tammy

    4 years, 5 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on

    If everything from the above is enabled and working, you can also try using other credit cards instead.

    Another thing to check is to make sure that the country shown in the top right corner of your screen when purchasing is referred to your actual location.

    If you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.

    I hope that helps. Thank you, and looking forward to your update.

    Sodafresh Team

    4 years, 5 months ago

    Rank Math pro

    I have in total tried 4 credit cards from 4 banks (germnay, singapore, indonesia) that are being used frequently for

    – Payments in USD $
    – Supports subscription-based payments
    – not a prepaid card
    – International payments are turned on

    All you points are covered. I want a solution please. So time to switch fomr email templates to real CS 🙂

    Let the work begin.

    Jeremy

    4 years, 5 months ago

    Hello,

    Sorry for any inconvenience that might have been caused due to that.

    Could you please contact FastSpring via s******@f************* and ask to get the order approved?

    We have little to no control over how the payment gateway processes the payments.

    Again, we are sorry for the unwanted trouble you are facing.

    If the issue persists, you may also try Paypal and if that doesn’t work for you, please share the last 4 digits of your card in the Sensitive Data section of this ticket so we can further investigate why the system won’t approve the purchase.
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Meanwhile, please also try using a different internet browser (preferably Google Chrome) to make the purchase to exclude any browser issues.

    Looking forward to helping you.

    Thank you.

    RankBot

    4 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘credit card rejected’ is closed to new replies.