Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please check if there are any other plugins that might be conflicting with Rank Math. You can determine that by following this guide: https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please check your browser console for script errors when you save your changes in your posts.
If you see an error containing “updateMeta”, then your server must be blocking Rank Math’s API. Please refer to this guide: https://rankmath.com/kb/meta-data-not-saving/#firewall
Let us know how that goes. Looking forward to helping you.
Hello,
Thank you for contacting Rank Math today, and we apologize for any inconvenience this may have caused.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, check if you are using a Firewall, as there are chances that it will prevent saving the data. You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/
I hope this information is helpful, and please do not hesitate to contact us if you require any additional support.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
